[UPDATE: Jan 15 2021]
Our first priority remains the health and safety of our team, customers, and communities. We want you to know we’re taking every step to protect you and our team while continuing to deliver the products you love. We’re more committed than ever to ensuring that you get the items you need when you need them.
Due to ongoing impact from COVID-19, the number of parcel collections and shipment pickups throughout our fulfillment centers have been substantially reduced and delayed.
Carriers like UPS, FedEx, and USPS have scaled back typical delivery operations to ensure safety and compliance. We’re working closely with carriers to closely monitor the situation across local restrictions and curfews in certain areas across the US. We’re sorry for any unavoidable transit delays and disruptions in delivering your packages. If you need your order to be taken care by fast express courier, please contact us via our supporting email email@example.com. Thank you for your support and patience.
The Moosfy Team.
All items offered on Moosfy are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
Shipping carrier: UPS,USPS, DHL,...
Orders are processed when the payment is accepted.
SHIPPING & HANDLING
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 2 – 5 business days (in regular seasons) or more depends on holiday seasons and what type of product you order
Domestic Delivery: 2 – 15 business days (in regular seasons) or more depends on holiday seasons.
International Delivery: 1 – 4 weeks (in regular seasons) or more depends on holiday seasons.
FREQUENTLY ASKED QUESTIONS
Q: Cancel or Modify an Order
·If you need to cancel or modify your order, contact our customer service firstname.lastname@example.org. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
·Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allow to cancel or modify order item within 24 hours since order was placed.
·If you insist to cancel a processing order, you might be charged 25% of the payment to cover product material cost.
Q: Change Shipping Address
·Within 24hrs since the moment your order is palced. Please contact customer service to deal with it.
Q: Check/Track Order Status
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
Q: Give Priority to Your Order in Production
·Your order will be automatically in the queue waiting for production.
·If you wish to speed up the waiting time, you can contact our Customer Service team at: email@example.com. Please note this service maybe subject to availability and a small fee(30% of the item price) maybe charged.
Q: Customs Taxes and Duties
·You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country’s laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from our Stores, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the packages.
·Please contact our customer service (firstname.lastname@example.org) if you need to re-declare product value appears on shipping paper or invoice.
Q: WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.