Shipping

 

Important Update on Deliveries to Canada

Canada Post had resumed their operation December 17th. However, it may take some time for shipments to return to normal processing times.

 

If you have any questions or require assistance, please feel free to reach out to us.

 

Thank you for your patience and understanding.

CHRISTMAS SHIPPING CUT-OFF DATES

Ensure your gifts arrive in time for the holidays! 

25th November

• Clogs/Slippers
• Wooden Ornaments
• Caps
• 3D Clothes
• Embroidery Products
• Mason Jar Light
• (Applies to both US and international orders)

10th December

• All other products (Normal shirts, mugs, canvas, poster,...) for US orders

If you need any help from us, please contact via livechat or email support: info@moosfy.com

• ORDER PROCESSING: All items are made-to-order newly made and print just for you. When orders are successfully placed, we will start processing your order and this process often takes 5-7 business days, so please be patient with us. In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.

• SHIPPING TIME: To estimate when you can expect your order, please refer to the time frame below:

Note: In peak season, your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.

Product	Production Time	Shipping Time
		US	Worldwide
Apparel	3-5 business days	4–8 business days	7–15 business days
Drinkware	5-7 business days	7-9 business days	12-17 business days
Blanket	2 - 3 Business Days	4–8 business days	7–21 business days
Poster	3 - 4 Business Days	4–8 business days	7–15 business days
Canvas	5 - 7 Business Days	4–8 business days	7–15 business days
Flag	5 - 7 Business Days	5–8 business days	10–21 business day
Pillow	5 - 7 Business Days	4–8 business days	7–21 business days
Ornament	5 - 7 Business Days	4–8 business days	10–21 business days
Yard Sign	5 - 7 Business Days	4–8 business days	14–21 business days
Puzzle	5 - 7 Business Days	4–8 business days	7–15 business days
Pet Bowl	2 - 3 Business Days	4–8 business days	10–21 business days

• The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.

• International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

• When order is ready to be shipped, a notice of shipment with tracking will be sent to your email so you can follow your package all the way home. Contact us info@moosfy.com if you need any assistance

 SHIPPING CHARGES are estimated due to your location and the order’s weight. The minimum shipping fee will be $8.99 in US and $11.99 for worldwide shipping.

We offer an US Express Shipping service for any orders which are required urgently (1-3 working days delivery). If you require an express shipment in US, please place your order online and leave a note in the comment box that you would like to receive an Express Shipping. We will reach out to you via mail regarding the surcharge which may vary depending on your location and order’s weight, order’s item

Item	Ship Zone	Express Shipping Cost per item
Mug	US Contiguous States	$10
	US Non-Contiguous States, US Territories, US Armed Forces States	$14
Apparel	US Contiguous States	$15
	US Non-Contiguous States, US Territories, US Armed Forces States	$17
Canvas	US Contiguous States	$15

 

For more shipping information about other products, please contact us at info@moosfy.com

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address. You can change shipping address within 24hrs since the moment your order is placed. Please contact customer service via live chat or mail info@moosfy.com to deal with it. After that time, the order is locked for processing/producing, label creation reason and cannot be cancelled or changed. If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 

We are not responsible if your order gets delivered to the wrong address or returned to sender

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Moosfy and if you have any questions, please don't hesitate to live chat with us or contact us via: info@moosfy.com